Shipping & Delivery
Pack, Ship, Deliver
When you place an order with lacosac.ca, we do everything we can to pack, ship, and have your order delivered to you as quickly as possible. Please note that our cutoff shipping time is 3PM EST. All shipping timeframes and/or shipping methods/providers listed on lacosacboutique.ca are to be considered estimates and are not guaranteed.
Delays may occur if our warehouse is backlogged with orders and shipments during our busy season, or, if there are severe weather conditions that are out of our hands. These situations very rarely occur and Laco Sac Boutique does everything in our power to ensure that customers receive their packages as quickly as possible.
Laco Sac does not guarantee at any time a certain delivery date or time frame for delivery for any product or order. Any listed time for a shipping method is an estimate only. Laco Sac Boutique also reserves the right to change shipping carriers to ensure the best possible service. For orders with deadlines please order well in advance and mention your deadline in an email you send us at email@example.com. If you would like to ship with a specific carrier, please send us an email along with your order number and request and we will do our best to accommodate you.Laco Sac is not responsible for lost, misplaced, or delayed shipments or damaged freight by the freight carriers.
Our free shipping offer is available only in Canada at the exception of Yukon, Northwest Territories, Nunavut and Newfoundland-Labrador. Offer is valid for ground service only and on orders of $95 or more before shipping and taxes.
All orders are shipped within 1-3 business days, Monday - Friday 8am - 5pm excluding federal holidays in Canada.
Multiple Shipping Addresses
At this time, we can only ship to one address per order. To ship to multiple addresses please send us an e-mail at firstname.lastname@example.org .
We use the following carriers to ensure your orders are safely delivered:
Shipping is available only to addresses in Canada and the United States (except the states of Puerto Rico, Alaska and Hawaii). PLEASE NOTE THAT WE DO NOT SHIP TO P.O. BOXES.
All shipping and processing timeframes and/or shipping methods/providers listed on lacosacboutique.ca are to be considered estimates and are not guaranteed.
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information.
The rate charged for the shipping of your order is based on the weight and size of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
Damaged Items due to Shipping
REFUSE SHIPMENT! If an item arrives and the package is visibly damaged, please refuse the item, take a photo if possible and make a note with the carrier.
Please contact us immediately and/or within 24 hours of receipt at email@example.com. We may ask you to provide us with pictures or return the item within 48 hours of receipt. We will then issue a refund or replace the damaged product. Please keep the item(s) and its packaging in case they’re required for the claim assessment.
Remote areas are defined as being outside of the standard service routes of our carriers. Orders being sent to remote Canadian locations are subject to an additional shipping charge, which varies depending on size and weight of the product(s) being shipped. Please note that if you are making an online order from a remote area the shipping cost you see may not always be accurate. In those situations, Laco Sac Boutique will obtain the exact shipping costs associated to that particular order and contact the customer before proceeding with the order so the customer can be aware of any additional shipping costs prior to the order being shipped.
In certain cases the warehouse is able to package certain items together. For example, should you receive 4 boxes when you have ordered 7 items, it does not necessarily mean that any items are missing. It simply means the warehouse was able to package all 7 items into 4 boxes. Please always open your packages before calling or emailing about a missing product(s) to make sure nothing is actually missing.
Laco Sac Boutique does not ship to PO boxes as the shipping companies we work with do not deliver any packages unless they are being shipped to a physical address. If your billing information is tied to a PO Box, please provide your physical address in the billing section when placing the order. Please also make sure that your physical address is on your file with your credit card company so that should we need to verify, the information will match and we can proceed with the shipping.
We appreciate your business immensely, please email us at firstname.lastname@example.org for any further information regarding our shipping policy.
Laco sac boutique reserves the right to cancel any order and for any occurrence. Under these circumstances, the customer will be immediately notified of such occurrences.